Feature Story

 

 

“Fans for the first time in history, can now get to know how long they are going to wait in any line in real-time, from their seat and as they navigate through the concourse.”

WaitTime's technology will be introduced within Miami's American Airlines Arena and should immediately cut down consumers' time spent waiting to use the restroom and purchase concessions.
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WaitTime provides detailed analytics that stadium operators can use to create efficiencies and provide fans better experiences.
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'This system will not only help to inform MCG patrons about the expected wait time, but also show and direct them to other nearby outlets that they may not have previously considered, and which may result in a quicker service experience,' [MCC chief executive Stuart Fox] said.
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'It's something we're trying to do for the fans to make it a better fan experience,' said Michael Gilbert, Senior Vice President of the Buffalo Sabres.
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The Indiana Pacers want fans at their home games to spend more time cheering and less time waiting in line for tacos.
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I have to say, its something I wish I had thought of first. Is this maybe the best tech out there for a sporting event?
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Now we'll know how long someone waits in line per stand, and how much attrition there is per stand. We'll have a finer grain of detail to optimize the fan experience.
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The 'Melbourne Cricket Ground' will partner with WaitTime and launch the first intelligence system in the southern hemisphere that checks queues and crowds, and tells you when's quickest to grab something to eat or drink.
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...the Melbourne Cricket Ground can hold a lot of people for a cricket match, Australian football game or concert. That many people almost always means long lines for food and restrooms- but perhaps not for long.
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In a ground-breaking initiative to ease the burden for fans, the Melbourne Cricket Club has partnered with international technology company WaitTime to trial an innovative crowd intelligence system at the Melbourne Cricket Ground.
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A Detroit software company that utilizes artificial intelligence to provide real time data on fan traffic at entertainment venues, is expanding its lineup globally.
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... a report this year from Oracle Corp. suggested that fan spending in games would go up 42 percent if wait times were halved. And on the facilities side, if the arena and its staff know where they need the most help, it could improve the overall customer service aspect of Pacers games too.
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...this is probably the tip of the iceberg for next level partnerships between these growing tech companies and sports properties.
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The idea is that people who know where lines are shorter will enjoy a game or concert much more if they don't spend much of it waiting in lineups.
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...WaitTime has answered our prayers and appears to be something that venues should have implemented in venues a long time ago.
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Michael Jordan's son backs Detroit company shortening arena lines.

   
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An incredibly forward-thinking venue, dedicated to creating amazing experiences for patrons, MCG is the perfect partner for WaitTime as we debut our technology in the southern hemisphere.
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Pacers Sports and Entertainment found a way to make sure fans spend more time watching the game and not waiting in lines for food or the bathroom at Bankers Life Fieldhouse. All you need is a smart phone.
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WaitTime's unique system of artificial intelligence and sensors will help us to improve our food and beverage service at the MCG.
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...reducing some of the "hassle" at the arena/stadium, this type of partnership could go a long way toward putting butts in seats.
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There are these screens throughout the [Miami Heat] concourse level where they tell you the concession stands...and it shows you the wait time! I don't understand how they do it! How do they keep updating it?
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Technology on the My One Buffalo app allows fans at the [KeyBank Center] to plan a trip to the toilet or get a beer without missing too much of the Sabres’ game.
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